I asked for my issues to be escalated to a manager and after a few irrelevant replies I received a "I am the Manager" and to "Have a nice day" I can almost understand where Bob Kelly was coming from at first because the first e-mail to them was to point out how dissatisfied I was in what I was seeing from the service and that it wasn't what I was expecting and it might have come across as aggressive but in my defense I felt scammed at this point, I didn't appreciate how they told me, while ordering the service, that the cost was this much and once I clicked on the Buy Now button more product was added to my cart - adding another 10$. I wanted to convey what I was seeing and how I felt. I wanted Bob Kelly to know that he should not consider the customer all knowledgeable and treat them as such. I was made to feel that the refund was the most important thing to me. At the end of the day I was given a refund. I even included references to the old MrBIOS that I use to deal with - this was ignored. I gave more information as to what I thought I was looking for - that was blatantly ignored. I told him of the issues I was having - He told me I was ridiculous. So much so that I am currently designing a website dedicated to the collection of data that will make the potential customer more aware of these people prior to them utilizing their (so-called) services including my e-mail thread with them during my short dealings with them. I trust Cleverbridge, however, I no longer trust. Now, if it hadn't been for the fact that Cleverbridge handles all their transactions I would have been worried that my Credit Card information was compromised. Everything I have seen thus far on their site is geared toward you, the customer, making a credit card payment to them. It almost felt like a one-man team there that thought of no one else but themselves (i.e. The treatment I received was rude, obnoxious and evasive. They seem to be piggybacking on what use to be a great company (MrBIOS) back in the 90's but from my dealings with them more recently - They are no MrBIOS. DRIVER AGENT PLUS SCAM HOW TOIn theory, a service that provides a service such as the one this company depicts might work for some who don't know how to google search or no nothing about accessing their computer's support site but I would not recommend this particular service. DRIVER AGENT PLUS SCAM UPDATEI totally support what a previous reviewer (Terry Crowdey) has written as most of what happened to him happened to me except I did get a refund - most likely cause I didn't download their supposed update BIOS. ![]() If you are looking for retro/ancient hardware updates, don´t got to their site at all, since they claim to have everything but have most likely nothing more than your very own search turned up already. DRIVER AGENT PLUS SCAM PCTo learn: Just use a search engine to download your BIOS files, and if you can´t find any, just ask your PC maker/brand service for help. But in my case, they were stuck, since the board manufacturers went out of business for many years, and no files were available to download to their servers. They then simply wait for the complaints to come in and add the BIOS files manually on a as needed basis by downloading them from the manufacturers page and presenting them to you along with a apology like "oh sorry there was some sort of database error, it has been fixed, please try again". fro a large list and created a bogus BIOS "download available" result for every single one of them, so when you search for any board, they make sure a result is available, even if it´s not. ![]() I assume they just harvested all Mainboard names out there e.g. Received a reply the next day, claiming they fixed it. All files were bogus, not existant, just an Apache2 webserver test page for every single one of them. I logged in, went for files and clicked on the download link, but to no avail. ![]() ![]() I could not go to the mainboard manufacturers sites, since many went out of business, so I took eSupport´s offer and signed up for a 1 year plan at 34 Euros. So I checked for these by using their BIOS search on their site, and was very happy when I saw that for 9 out of 10 boards they had a BIOS file available, and even better, all BIOS dates were newer than I had installed on the boards. But anyway, I needed some BIOS files for old mainboards, very old, like 30 years old 486 and early Pentium boards. I know, just by the name of it alone, I should have been warned already. I purchased a 1 year licence for their BIOS update service BiosAgentPlus. Fake download links, non existing updates
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